1. Must a warranty complaint by a consumer be resolved by the manufacturer
within a specified period of time?

Answer: Yes.

2. What are consumers' remedies for vehicles which cannot be brought into conformity with the manufacturer's warranty?

Answer: A replacement vehicle or a full refund.

3. Are consumers with motor vehicle leases provided the same lemon law protection?

Answer: Yes.

4. What vehicle problems would qualify as nonconformities under the lemon law?

Answer: Any defects or conditions that substantially impair the use, value, or safefy of a motor vehicle.

5. Are there steps consumers must take before they arbitrate with the Florida New Motor Vehicle Arbitration Board?

Answer: Yes, one of the things that may be required is participation in a Better Business Bureau arbitration.


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